Policies

Policy List

  1. Satisfactory Academic Progress (SAP) Policy

  2. Verification Policy

  3. Return of Title IV Funds (R2T4) Policy

  4. Pell Grant Policy

  5. Cost of Attendance (COA) Policy

  6. Student Eligibility Policy

  7. Professional Judgment Policy

  8. Dependency Override Policy

  9. Conflicting Information Policy

  10. Verification Procedures and Deadlines Policy

  11. Security of Information Policy

  12. Student and Parent Authorizations Policy

  13. Professional Conduct Policy

  14. Private Loan Disclosure Policy

  15. Disbursement and Refund Policy

  16. Packaging Policy

  17. Federal Work-Study (FWS) Policy

  18. Loan Default Management Plan

  19. NSLDS Reporting and Enrollment Monitoring Policy

  20. Record Retention and Audit Preparation Policy

  21. Unaccompanied Homeless Youth (UHY) Policy

  22. Misrepresentation and Consumer Information Compliance Policy

  23. Financial Literacy and Debt Counseling Policy

  24. Professional Licensure Disclosure Policy

  25. FWS Community Service and Reading Tutor Policy

Policies
Satisfactory Academic Progress (SAP) Policy

ÐÓ°ÉÊÓÆµ Financial Aid Office

Effective Date: July 1, 2025

What is Satisfactory Academic Progress (SAP)?

To keep getting financial aid, students must make Satisfactory Academic Progress (SAP). This means you need to do well in your classes, finish enough of them, and finish your program on time.

Why SAP Matters

Federal and state rules require that students meet SAP standards to keep getting financial aid. This includes aid like the Pell Grant, Direct Loans, and Work-Study.

When We Check SAP

ÐÓ°ÉÊÓÆµ calculates SAP once a year, at the end of the Spring semester. Your financial aid eligibility for the next school year is based on this review. There is no warning term allowed. If you do not meet SAP, your aid is suspended until you appeal and are approved.

SAP Standards

To meet SAP, you must:

  1. 1. Have a GPA of 2.0 or higher (cumulative GPA).

  2. 2. Complete at least 67% of all classes you attempt (completion rate).

  3. 3. Finish your program within 150% of the time it normally takes (maximum time frame).

How We Calculate SAP

Here are examples of how we calculate each part of SAP:

  • GPA Example:

If you take 5 classes and earn the following grades: A, B, C, D, and F,

- A = 4.0, B = 3.0, C = 2.0, D = 1.0, F = 0.0

  • Add the grade points: 4 + 3 + 2 + 1 + 0 = 10

  • Divide by number of classes: 10 ÷ 5 = 2.0 GPA

  • Completion Rate Example:

If you attempted 30 units and passed 21 of them:

  • Completion rate = 21 ÷ 30 = 0.70 or 70%

  • You meet the 67% requirement.

  • Maximum Time Frame Example:

If your program requires 60 units to graduate:

  • 60 × 1.5 = 90 units maximum

  • You must finish before attempting more than 90 units (including repeats and withdrawals).

SAP Statuses

Here are the possible SAP statuses at Delta:

  • • SAP Good Standing – You meet all requirements.

  • • Financial Aid Suspension – You did not meet SAP. Aid is stopped.

  • • Probation – You submitted an appeal, and it was approved. You must follow your plan to stay eligible.

Appealing SAP Suspension

If your aid is suspended, you can submit a SAP Appeal. Reasons might include illness, family emergency, or other special situations. You must also submit an academic plan showing how you will get back on track.

How SAP Affects Other Policies

SAP is connected to other policies. For example:

  • If you drop out or withdraw, you may owe money (see Return of Title IV Funds Policy).

  • If we verify your grades or classes, it may affect your aid (see Verification Policy).

Need Help?

If you have questions, visit the Financial Aid Office or email us at finaid@deltacollege.edu. We’re here to help!

Verification Policy

ÐÓ°ÉÊÓÆµ Financial Aid Office

Effective Date: July 1, 2025

What is Verification?

Verification is a process where we double-check the information you provided on your FAFSA. It helps make sure financial aid is given out fairly and correctly. The U.S. Department of Education selects students at random or because something on the FAFSA needs more review.

Verification at Delta College

ÐÓ°ÉÊÓÆµ uses Campus Logic's 'Student Forms' platform to collect, review, process, and complete all student files flagged for verification. You will upload your required documents securely using Student Forms.

Delta also verifies 100% of first-time freshmen for high school completion. We will request documentation like your high school diploma or transcript.

How You’ll Be Notified

If you are selected for verification, we will send you a text message and an email. You can read your messages in your MyDelta Portal and check your tasks in the Student Forms system.

What You Need To Do

If selected, you must:

  1. ÌýLog in to Student Forms and complete all verification tasks.

  2. ÌýUpload your signed tax documents and any other requested items.

  3. ÌýTurn in proof of high school completion if you're a first-time freshman.

Deadlines

You must submit your documents within 30 days of receiving notice. If you do not turn in the required documents in time, your financial aid awards may be cancelled. Aid can be reinstated only after documentation is received and your file is complete.

The final federal deadline to complete verification is 120 days after your last day of attendance or the federal deadline, whichever is earlier.

What Happens If You Don’t Complete It?

If you don’t finish verification, we can’t give you financial aid. That includes Pell Grants, Direct Loans, or Work-Study. If corrections are needed based on your documents, we’ll make them for you and reprocess your aid.

Changes After Verification

Sometimes verification changes the amount of aid you can receive. If this happens, we’ll send you an updated financial aid notification.

Special Cases

If your FAFSA is flagged for Identity/Statement of Educational Purpose or Unusual Enrollment History, you may be required to provide a valid photo ID or transcripts from all colleges you've attended. We’ll guide you on exactly what’s needed.

How Verification Connects to Other Policies

Verification is tied to other financial aid rules:

  • Your eligibility depends on verified info (see Student Eligibility Policy).

  • It affects your Pell Grant if your income or household size changes (see Pell Grant Policy).

Need Help?

Contact the Financial Aid Office at finaid@deltacollege.edu or stop by during business hours. We’re here to help make the process as smooth as possible.

If you are selected for Identity Verification or Statement of Educational Purpose and do not complete the required steps, we are not allowed to award or disburse any Title IV financial aid.

If we find that you do not have a valid high school diploma or its equivalent, you are not eligible for Title IV aid. This includes Pell Grants, Direct Loans, and other federal student aid.

The U.S. Department of Education has recently added more flexibility for students completing Identity Verification. Students may now complete the process using approved electronic methods, including e-signatures and secure uploads, if supported by the school’s system.

Delta College allows video confirmation of a student’s identity in rare and extenuating circumstances only. This is reviewed case-by-case and must be approved by a Financial Aid Administrator.

Return of Title IV Funds (R2T4) Policy

ÐÓ°ÉÊÓÆµ Financial Aid Office

Effective Date: July 1, 2025

What is Return of Title IV Funds (R2T4)?

If you receive federal or state financial aid and withdraw from all your Title IV-eligible classes before completing more than 60% of the semester, ÐÓ°ÉÊÓÆµ may have to return some or all of your financial aid. This process is called Return of Title IV Funds or R2T4.

When Does R2T4 Apply?

R2T4 applies if you:

  • Officially or unofficially withdraw from all Title IV-eligible courses,

  • Drop or stop attending all Title IV-eligible courses, even if still enrolled in other classes that do not count toward your degree.

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Only courses that count toward your degree or certificate program are considered eligible for Title IV aid. Withdrawing from just those classes—even if you’re still enrolled in non-eligible courses—will trigger an R2T4 calculation.

How Modular Courses Affect R2T4

Modular courses are classes that don’t span the entire semester (for example, 8-week sessions). If you drop all Title IV-eligible modular classes, even if others are scheduled to begin later, you may be considered withdrawn. If you confirm in writing that you plan to return to another module in the same term, R2T4 might not apply. However, if you fail to return, the calculation will be based on your last day of attendance.

How Much Aid Do I Keep?

If you complete more than 60% of the semester, you are considered to have earned all of your aid.

If you complete less than 60%, we use a formula to see how much you earned and return the rest.

Example:

  • The semester is 100 days long.

  • You withdraw on day 30.

- 30 ÷ 100 = 30% completed.

  • You earned 30% of your aid. The remaining 70% must be returned.

What ÐÓ°ÉÊÓÆµ Cal Grant Aid?

Cal Grant aid is subject to return as well. ÐÓ°ÉÊÓÆµ follows the California Student Aid Commission Handbook guidelines. Cal Grant returns are calculated using the same percentage method as the Federal Pell Grant.

How is the Return Split?

There are two parts to the return:

  • **Institutional Portion:** The amount Delta must return to the aid program.

  • **Student Portion:** The amount you are responsible for. Delta returns this on your behalf and you will owe the college.

How We Determine Your Withdrawal Date (LDA)

Your Last Date of Attendance (LDA) is the date you dropped the class in your MyDelta Portal or the date submitted by your instructor. This date is used to calculate how much of your aid you earned.

49% Completion Rule (Modular Courses Only)

If you withdraw from all Title IV-eligible modular classes before completing at least 49% of the term, you are considered withdrawn and must go through the R2T4 process. This rule only applies to programs offered in modules (non-standard length classes). For standard term programs, the 60% completion rule is used.

Post-Withdrawal Disbursements

If you’re eligible for more aid than you received before withdrawing, we may offer you a post-withdrawal disbursement. You must respond within 14 days if it includes loan funds.

Paying What You Owe

Delta College returns both the school and student portions of the funds. If you owe a balance because of this return, it becomes a debt to the school. You must print your R2T4 notification and bring it to the Cashier’s Office in the Administration Building to pay the amount due.

Order of Return

Returned funds are repaid in this order:

  1. Federal Direct Unsubsidized Loan

  2. Federal Direct Subsidized Loan

  3. Federal Direct PLUS Loan

  4. Federal Pell Grant

  5. Cal Grant

  6. Federal SEOG (if applicable)

Timeframes and Deadlines

We calculate R2T4 within 30 days of your withdrawal. Funds are returned within 45 days. You’ll receive a notification by email and through your MyDelta Portal.

How R2T4 Affects Other Policies

Withdrawing may also affect your Satisfactory Academic Progress (SAP) and future financial aid. See the SAP Policy and Withdrawal Policy for more information.

Need Help?

Please talk with the Financial Aid Office before you withdraw. We can help you understand the impact. Email finaid@deltacollege.edu or stop by during office hours.

R2T4 Freeze Date

ÐÓ°ÉÊÓÆµ uses a freeze date for R2T4 that aligns with our Pell Recalculation Date (PRD). This freeze date is a rolling date based on the census dates of each course. If you are still enrolled in a class after the census date, that course is counted toward your enrollment for R2T4 purposes.

If you drop a class before the census date and withdraw from all other Title IV-eligible classes, that class will not count in your R2T4 calculation. This helps us determine how much of your aid you earned.

Pell Grant Policy

ÐÓ°ÉÊÓÆµ Financial Aid Office

Effective Date: July 1, 2025

What is the Pell Grant?

The Federal Pell Grant is a need-based grant awarded to undergraduate students who have not yet earned a bachelor’s or professional degree. Pell Grants do not have to be repaid unless you withdraw from classes or are overpaid.

Who is Eligible?

To receive a Pell Grant at ÐÓ°ÉÊÓÆµ, you must:

  • Be a U.S. citizen or eligible non-citizen

  • Have a valid FAFSA on file

  • Be enrolled in a Title IV-eligible degree or certificate program

  • Meet Satisfactory Academic Progress (SAP) requirements

  • Not have reached your Lifetime Eligibility Used (LEU) limit (600%)

  • Not be in default on a federal student loan or owe an overpayment

Enrollment Intensity and Pell Grant Amounts

Pell Grant funding is based on your enrollment intensity each semester. Your intensity is calculated by dividing the number of units you're enrolled in by 12. Here is the chart used to determine the percentage of your award:

  • 12+ units = 100% (full-time)

- 11 units = 92%

- 10 units = 83%

  • 9 units = 75%

  • 8 units = 67%

  • 7 units = 58%

  • 6 units = 50%

  • 5 units = 42%

  • 4 units = 33%

  • 3 units = 25%

  • 2 units = 17%

  • 1 unit = 8%

Award Year Structure and Summer Term

Delta College begins its Pell Grant award year with the Fall term. Summer is treated as a trailer term. If you use 100% of your Pell Grant award during the Fall and Spring terms, you may still qualify for an additional Pell Grant in Summer under the Year-Round Pell Grant rules.

Pell Recalculation Date (PRD)

Delta uses a rolling Pell Recalculation Date based on the census date of each course. Your Pell amount is based on your enrollment at the time of each course's census date. Classes dropped before the census date will not be included in your Pell calculation.

Classes added after your census date will not increase your Pell Grant.

Lifetime Eligibility Used (LEU)

You can receive Pell Grant for up to 12 full-time semesters (600%). The Department of Education tracks this as your Lifetime Eligibility Used (LEU).

Crossover Periods

For Summer terms that cross academic years, Delta College will use the award year that provides the highest Pell award, unless you request otherwise.

Pell with Modular or Short-Term Classes

In modular programs (short-term classes), you must begin attendance and complete at least one module to remain eligible for Pell Grant. If you drop or fail to begin attendance in all modules, your Pell may be adjusted based on the Return of Title IV Funds (R2T4) process.

Withdrawing or Not Attending

If you do not attend or you withdraw from all your courses, your Pell Grant may be reduced and you may owe a balance. This is explained in our R2T4 Policy.

How Pell Connects to Other Policies

Pell Grant eligibility is affected by:

  • Verification (your FAFSA must be confirmed before disbursement)

  • Cost of Attendance (your total aid cannot exceed your budget)

  • SAP Policy (you must meet academic progress rules)

  • R2T4 Policy (withdrawals may require a return of funds)

Need Help?

Have questions about your Pell Grant? Email us at finaid@deltacollege.edu or visit the Financial Aid Office. We’re here to help you succeed!

Cost of Attendance (COA) Policy

ÐÓ°ÉÊÓÆµ Financial Aid Office

Effective Date: July 1, 2025

What is Cost of Attendance (COA)?

Cost of Attendance (COA) is an estimate of the total expenses a student may have while attending ÐÓ°ÉÊÓÆµ. It includes both direct costs (like tuition and fees) and indirect costs (like books, transportation, and personal expenses). COA sets the limit for how much financial aid a student can receive.

What Does COA Include?

Your COA may include the following components:

  • Tuition and fees

  • Books, course materials, supplies, and equipment

  • Housing and food (on-campus, off-campus, or living with parents)

  • Transportation

  • Personal and miscellaneous expenses

  • Loan fees (if you borrow federal loans)

  • Dependent care costs (if applicable)

  • Disability-related expenses (if applicable)

COA Categories

COA is based on your actual situation, such as:

  • Enrollment level (full-time, half-time, etc.)

  • Living situation (off-campus, with parents, or on-campus housing)

  • Program type (clock-hour, credit-hour, or short-term program) These categories help us provide accurate and fair aid estimates.

Students with Dependents (AB 2485)

In compliance with AB 2485, ÐÓ°ÉÊÓÆµ allows additional adjustments to the COA for students with dependents under age 18 who need dependent care. You may request an increase in your COA by submitting a Childcare COA Adjustment Request form with documentation of expenses.

Special Circumstances and COA Adjustments

You may request a COA increase for documented expenses such as:

  • Dependent care

  • Disability-related costs

  • Computer purchase

  • Study abroad programs

These adjustments are handled through a Professional Judgment request and must include proper documentation. COA adjustments may also be made for the following

special populations:

  • Active duty military and veterans receiving Basic Allowance for Housing (BAH), to reflect housing benefits and other qualified costs.

  • International students, to include additional costs such as health insurance, visa fees, and travel.

  • Students enrolled in programs requiring professional certification or licensure exams, including test fees and materials.

How COA Affects Your Aid

Your total financial aid (grants, scholarships, loans, and work-study) cannot be more than your COA. If your COA is increased through a Professional Judgment, your aid eligibility may increase.

How We Update COA

ÐÓ°ÉÊÓÆµ updates COA amounts every year based on guidance from the California Student Aid Commission (CSAC), federal allowances, and local cost-of- living data. COA information is available on our website and upon request.

How COA Connects to Other Policies

COA is part of many other financial aid processes:

  • Used to calculate Pell Grant and loan eligibility

  • Considered during Professional Judgment appeals

  • Referenced in Verification, R2T4, and Packaging policies

Need Help?

If you have questions about your Cost of Attendance or need to request an adjustment, contact the Financial Aid Office at finaid@deltacollege.edu or visit us during business hours.

Financial Value Transparency Terms

As required by the Financial Value Transparency Act, ÐÓ°ÉÊÓÆµ discloses accurate and transparent cost of attendance components, including net price calculators, disclosures on median debt, and earnings data where available. These disclosures help students and families make informed decisions about affordability and value.

Student Eligibility Policy

ÐÓ°ÉÊÓÆµ Financial Aid Office

Effective Date: July 1, 2025

Who is Eligible for Financial Aid?

To receive federal, state, or institutional financial aid at ÐÓ°ÉÊÓÆµ, students must meet all general eligibility requirements as outlined by the U.S. Department of Education and California Student Aid Commission.

Basic Eligibility Requirements

Students must meet the following criteria:

  • Be a U.S. citizen or eligible noncitizen

  • Have a valid Social Security Number (with some exceptions)

  • Be enrolled in an eligible degree or certificate program

  • Be a regular student pursuing an eligible credential

  • Have a high school diploma, recognized equivalent, or completed homeschooling

  • Not be in default on a federal student loan or owe a refund on a federal grant

  • Maintain Satisfactory Academic Progress (SAP)

  • Not have a conviction for certain drug-related offenses (if applicable)

  • Meet selective service registration requirements (if applicable)

  • Submit a complete and accurate FAFSA and resolve any conflicting information

Enrollment in an Eligible Program

Students must be enrolled in a Title IV-eligible program at Delta College. Programs must lead to an associate degree, transfer credit, or certificate. Students must be considered 'regular students' officially admitted to an eligible program to qualify for aid.

Verification and Matching Requirements

Eligibility is also confirmed through matches and checks in federal systems, including:

  • FAFSA Processing System (FPS)

  • National Student Loan Data System (NSLDS)

  • Selective Service (if required)

  • Department of Homeland Security's SAVE system (for noncitizens)

  • Social Security Administration (for identity confirmation)

Students may be required to submit documents through the verification process if selected. See the Verification Policy for more.

Ineligible Courses or Enrollment

Financial aid will not be disbursed for courses that do not count toward a student’s program of study, including audited classes, adult education, and personal enrichment courses. If all enrolled courses are ineligible, the student is not eligible for Title IV aid for that term.

Other Considerations

  • Pell Grant: Student must not have exceeded 600% Lifetime Eligibility Used (LEU)

  • Direct Loans: Must be enrolled at least half-time in eligible courses

  • Cal Grant: Must meet GPA verification and California residency

  • AB 540 Students: May qualify for state aid but not federal Title IV aid

  • Students who do not meet standard dependency rules may request a Dependency Override—see that policy for details.

  • California College Promise Grant (CCPG): Student must be a California resident or AB 540 eligible and meet income or need-based criteria. Must maintain SAP and not exceed 100-unit cap.

  • Student Success Completion Grant (SSCG): Must be a full-time student (12+ units), receiving a full-time Pell Grant, and meet SAP standards. SSCG provides additional aid to support timely completion.

  • Other California State Aid: May include Chafee Grant, CalWORKs support, and scholarships with eligibility tied to California residency, financial need, or other specific criteria. Students must meet each program’s unique eligibility rules.

How Student Eligibility Connects to Other Policies

Student eligibility affects many parts of financial aid processing:

  • Verification Policy: Eligibility is confirmed through document review

  • SAP Policy: Ongoing eligibility depends on academic performance

  • R2T4 Policy: Eligibility is recalculated if you withdraw early

  • Professional Judgment Policy: May be used to correct or override unusual eligibility conditions

  • Dependency Override Policy: May change eligibility for independent status

Need Help?

If you're unsure whether you qualify for aid, visit the Financial Aid Office or email us at finaid@deltacollege.edu. We're here to help you understand your eligibility.

Professional Judgment (PJ) Policy

ÐÓ°ÉÊÓÆµ Financial Aid Office

Effective Date: July 1, 2025

What is Professional Judgment?

Professional Judgment (PJ) is a process that allows the Financial Aid Office to adjust a student’s financial aid eligibility based on special or unusual circumstances. These adjustments are made on a case-by-case basis and require documentation. All decisions are final and cannot be appealed to the U.S. Department of Education.

Types of Professional Judgment

There are two main types of Professional Judgment:

  • Special Circumstances: Related to changes in a family’s financial situation.

  • Unusual Circumstances: Related to changes in a student’s dependency status.

Special Circumstances

Special circumstances refer to situations that impact a family's income or financial status. Examples include:

  • Loss of employment or income

  • Divorce or separation

  • Death of a parent or spouse

  • High medical or dental expenses not covered by insurance

  • One-time income events (such as a pension payout)

If approved, these changes may result in a lower Student Aid Index (SAI) and higher aid eligibility.

Unusual Circumstances (Dependency Override)

Unusual circumstances may justify changing a student’s dependency status from dependent to independent. Examples include:

  • Abandonment or estrangement by parents

  • Abuse or unsafe home environment

  • Parental incarceration

Students must submit supporting documentation and may be required to meet with a financial aid administrator. See the Dependency Override Policy for more details.

How to Request a Professional Judgment

ÐÓ°ÉÊÓÆµ uses the Campus Logic 'Student Forms' platform to collect, review, process, and complete all Professional Judgment (PJ) requests. Students must log into Student Forms to complete the PJ Request Form and upload supporting documents. Examples of documents include tax returns, termination notices, medical bills, court documents, and third-party letters. Students receive communication updates

via their student email and through text message. All notifications are also available in the MyDelta student portal.

How PJ Affects Your Aid

If your Professional Judgment request is approved, we may adjust your FAFSA data and recalculate your financial aid eligibility. This could increase your grant aid or loan eligibility depending on the change. Any corrections are submitted electronically to the Department of Education.

Limitations

  • PJ decisions are made on a case-by-case basis and are final.

  • PJ may not be used to change the federal formula or override standard policy.

  • All documentation must be complete before aid can be awarded or adjusted.

How PJ Connects to Other Policies

Professional Judgment is linked to:

  • Verification Policy (documentation may overlap)

  • Cost of Attendance Policy (COA adjustments)

  • Dependency Override Policy (unusual circumstances)

  • SAP Policy (if appealing for aid reinstatement due to special situations)

Need Help?

If you believe you qualify for a Professional Judgment, contact the Financial Aid Office at finaid@deltacollege.edu or stop by during business hours. We’re here to help.

Dependency Override Policy

ÐÓ°ÉÊÓÆµ Financial Aid Office

Effective Date: July 1, 2025

What is a Dependency Override?

Most students under the age of 24 are considered dependent and must report parental information on the FAFSA. However, in unusual circumstances, ÐÓ°ÉÊÓÆµ may override a student’s dependency status and consider them independent for financial aid purposes.

When Can a Dependency Override Be Considered?

A dependency override may be granted when there are documented unusual circumstances, such as:

  • Parental abandonment or estrangement

  • Abuse, neglect, or unsafe home environment

  • Parental incarceration or institutionalization

  • Death of both parents with no legal guardian

A dependency override cannot be granted solely for:

  • Parent refusal to provide FAFSA information

  • Student being self-sufficient or living independently

  • Parent unwillingness to contribute to college costs

How to Request a Dependency Override

ÐÓ°ÉÊÓÆµ uses the Campus Logic 'Student Forms' platform to manage all Dependency Override requests. Students must log into Student Forms to complete the Dependency Override Request Form and upload supporting documentation.

Examples include third-party letters (from counselors, clergy, or school officials), legal or court documents, or police reports. Students receive updates via their student email, text message, and the MyDelta portal.

Annual Renewal Requirement

A dependency override is only valid for one academic year. If the unusual circumstances continue, students must reapply and submit updated documentation each year.

How We Review Your Request

Dependency Override is the only type of Professional Judgment that may be reviewed and completed prior to a student finishing the verification process, if they are selected. For all other types of Professional Judgment, verification must be completed first before review or processing can begin.

Each request is reviewed on a case-by-case basis by a Financial Aid Administrator. Decisions are final and based on documentation provided. Students may be asked to meet with a counselor or administrator for further evaluation.

How Dependency Override Connects to Other Policies

Dependency overrides relate closely to:

  • Professional Judgment Policy (processed as an 'unusual circumstance')

  • Student Eligibility Policy (affects FAFSA status and aid eligibility)

  • Verification Policy (additional documents may be required to resolve conflicts)

Need Help?

If you believe you may qualify for a dependency override, contact the Financial Aid Office at finaid@deltacollege.edu or stop by during business hours. We’re here to guide you through the process.

Conflicting Information Policy

ÐÓ°ÉÊÓÆµ Financial Aid Office

Effective Date: July 1, 2025

What is Conflicting Information?

Conflicting information occurs when the data reported by a student or parent does not match information from other sources, such as the FAFSA, tax documents, NSLDS, or other institutional records. Federal law requires that all conflicting information be reviewed and resolved before any Title IV aid is disbursed.

Examples of Conflicting Information

Common types of conflicting information include:

  • Differences in reported income or tax filing status

  • Conflicting citizenship or immigration status

  • Name, date of birth, or Social Security Number mismatches

  • Differences in reported high school completion or enrollment status

  • Selective Service registration issues (if applicable)

  • Dependency status not matching with family information

  • Unreported federal student loans or Pell Grant history

How We Identify Conflicts

Conflicting information may be identified through:

  • FAFSA and CPS match flags

  • National Student Loan Data System (NSLDS) records

  • IRS tax transcript or FAFSA data retrieval

  • Documents submitted through verification or other aid processes

  • Data in the Campus Logic Student Forms platform

How Conflicts Are Resolved

ÐÓ°ÉÊÓÆµ uses the Campus Logic Student Forms system to request, collect, and review documentation needed to resolve conflicting information. All conflicting data must be resolved before federal or state aid can be awarded or disbursed. Students are notified of required documents and updates through their student email, text message, and MyDelta portal.

No Aid Until Resolved

Federal and state regulations prohibit disbursing any financial aid until all conflicts are fully resolved. This includes Pell Grants, loans, Cal Grants, and all other forms of aid. Failure to submit documentation may result in ineligibility for aid.

How This Policy Connects to Other Policies

The Conflicting Information Policy is linked to:

  • Verification Policy (documents may reveal conflicts)

  • Student Eligibility Policy (conflicts affect eligibility)

  • Professional Judgment Policy (may correct data after resolution)

  • Dependency Override Policy (used when family info is not verifiable)

Need Help?

If you’ve received notice of conflicting information on your file, check your Student Forms portal and MyDelta for your to-do list. Contact us at finaid@deltacollege.edu or visit the Financial Aid Office for assistance.

Verification Procedures and Deadlines Policy

ÐÓ°ÉÊÓÆµ Financial Aid Office

Effective Date: July 1, 2025

What is Verification?

Verification is the process of confirming that the information provided on your FAFSA is accurate. ÐÓ°ÉÊÓÆµ is required by federal law to complete verification for any student selected by the U.S. Department of Education, and may also choose to verify additional students if discrepancies or questions arise.

How Verification is Completed

All verification is managed through the Campus Logic Student Forms platform. Students must log in to submit required forms and documents electronically. This includes tax return transcripts, W-2s, verification worksheets, identity confirmation, and other documentation as needed.

Types of Verification

There are two types of verification at Delta College:

  • Federal Verification: Required when selected by the Department of Education

  • Institutional Verification: Required when the college identifies missing, inconsistent, or questionable information

Required Documentation

Documentation may include:

  • IRS tax return transcripts or IRS Data Retrieval Tool

  • W-2 forms

  • Household size and number in college

  • High school completion status

  • Valid government-issued ID

  • Signed statements or third-party letters

Verification Deadlines

Students must complete verification before the earlier of:

  • 120 days after the student’s last day of attendance

  • The federal deadline published annually by the U.S. Department of Education

  • The last day of the enrollment period if aid is still pending

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ÐÓ°ÉÊÓÆµ encourages students to complete verification within 30 days of notification to avoid delays or cancellation of aid.

Communication and Notifications

Students are notified of verification requirements through:

  • Delta student email

  • Text message alerts

  • MyDelta portal task list

  • Student Forms dashboard

It is the student’s responsibility to check these communications and respond promptly.

Consequences of Not Completing Verification

Students who do not complete verification by the deadline will not receive federal, state, or institutional financial aid. If documentation is submitted after the deadline, eligibility will only be reconsidered if time and federal rules permit.

How This Policy Connects to Other Policies

This policy works in coordination with:

  • Verification Policy (overview of the process and selection)

  • Pell Grant Policy (Pell amounts depend on verified info)

  • Conflicting Information Policy (documents may trigger resolution)

  • Professional Judgment and Dependency Override Policies (must have completed verification first)

Need Help?

Have questions about verification? Visit the Financial Aid Office, log into Student Forms, or email us at finaid@deltacollege.edu. We’re here to help you stay on track.

Security of Information Policy

ÐÓ°ÉÊÓÆµ Financial Aid Office

Effective Date: July 1, 2025

Purpose of this Policy

ÐÓ°ÉÊÓÆµ is committed to protecting the privacy and security of student information. This policy outlines how the Financial Aid Office safeguards student records and ensures compliance with the Family Educational Rights and Privacy Act (FERPA), Federal Student Aid (FSA) requirements, and other applicable privacy laws.

Confidentiality and FERPA Compliance

All student information is considered confidential and may only be accessed or shared in accordance with FERPA regulations. Staff are trained to protect student data and must not disclose any personally identifiable information without appropriate consent or legal authorization.

Data Access and Authorization

Access to financial aid data is restricted to authorized personnel only. Each staff member is given access based on their job responsibilities. Systems like MyDelta and Campus Logic Student Forms require individual secure logins and password protection.

Electronic Records and Secure Platforms

Digital records are stored securely using encrypted systems. ÐÓ°ÉÊÓÆµ uses the following platforms for secure data handling:

  • Campus Logic 'Student Forms' – used for collecting, reviewing, and processing financial aid documents

  • PeopleSoft Student Information System (MyDelta) – used for student records, financial aid packaging, and academic data

  • AwardSpring – used to manage and process scholarship applications and awards

  • Student Connections 'Borrower Connect' – used for default prevention and loan management communication

  • BankMobile – used for managing credit balance disbursements to students

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All platforms are protected by password security, encryption, and user-specific access roles.

Physical Records and Document Handling

Physical documents containing sensitive data are stored in locked file cabinets in secure office areas. Documents are not left unattended on desks or in open areas. Paper documents are destroyed using approved shredding procedures once no longer needed.

Training and Staff Responsibilities

All Financial Aid staff receive annual training on data privacy and FERPA compliance. Staff must report suspected data breaches or unauthorized access immediately to their supervisor and IT security.

Limitations on Data Sharing

Student data may not be released to outside parties (including parents) without written consent from the student, unless an exception is permitted by FERPA. See the Student and Parent Authorizations Policy for information on providing consent for data sharing.

How This Policy Connects to Other Policies

This policy supports:

  • Student and Parent Authorizations Policy

  • Professional Conduct Policy

  • Verification and Student Eligibility Policies

  • Internal Access Control and IT Security Procedures

Need Help?

If you have questions about data privacy or security, contact the Financial Aid Office or Delta College’s IT Security Office.

Student and Parent Authorizations Policy

ÐÓ°ÉÊÓÆµ Financial Aid Office

Effective Date: July 1, 2025

Overview

ÐÓ°ÉÊÓÆµ requires specific authorizations from students and, in some cases, parents to manage financial aid in compliance with federal law. This policy explains the authorizations related to data sharing, application of aid, and handling of Title IV credit balances.

Consent to Share Information (FERPA)

For students enrolled in Dual Enrollment courses, FERPA rights belong to the student, not the parent, even if the student is under 18. Parents do not have automatic access to their child’s records unless the student submits written consent via a FERPA Release Form. Delta College respects and complies with these FERPA guidelines.

At ÐÓ°ÉÊÓÆµ, students are protected under FERPA beginning when the college receives their admissions application, regardless of age or dual enrollment status. This means their educational records—including financial aid—are private.

Under the Family Educational Rights and Privacy Act (FERPA), student financial aid records are protected. Delta College cannot release any financial information to parents, spouses, or other parties without written student consent. Students may authorize release of information through a FERPA Release Form available in the Admissions & Records “Forms†Page.

Authorization to Apply Aid to Non-Institutional Charges

Students may authorize Delta College to apply their Title IV financial aid to cover non- institutional charges such as:

  • Library fines

  • Parking permits or citations

  • Transcript fees

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This authorization is optional and can be completed through the Fiscal Office located in the Administration Building.

Authorization to Hold a Title IV Credit Balance

Students receiving financial aid that exceeds their charges may authorize the college to hold excess funds on their account for future terms. Without this authorization, any credit balance must be refunded within 14 days. Students can make or cancel this authorization at any time through the Fiscal Office located in the Administration Building.

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Parent PLUS Loan Authorizations

If a Parent PLUS Loan is issued, the parent borrower must indicate how any resulting credit balance should be handled:

  • Refunded to the parent

  • Refunded to the student

This election is made during the loan application process and may be changed with a written request.

How to Submit or Cancel an Authorization

Students and parents may submit, modify, or cancel authorizations by:

  • Logging into the Campus Logic Student Forms system

  • Visiting the Financial Aid Office with photo ID

  • Submitting a signed written request through secure messaging or in person

Communication and Storage

All authorization requests and confirmations are documented in the student’s financial aid record and securely stored in Student Forms and MyDelta. Students receive communication through their Delta email, text messages, and task alerts in MyDelta.

How This Policy Connects to Other Policies

This policy supports:

  • Security of Information Policy (controls on student data access)

  • FERPA Compliance and Disclosure Policies

  • Disbursement and Refund Procedures

  • Financial Aid Consent and Electronic Signature Use

Need Help?

If you have questions about authorizations, contact the Financial Aid Office at finaid@deltacollege.edu or stop by during business hours.

Professional Conduct Policy

ÐÓ°ÉÊÓÆµ Financial Aid Office

Effective Date: July 1, 2025

Purpose

The purpose of this policy is to establish clear standards of ethical conduct and professional behavior for all staff within the ÐÓ°ÉÊÓÆµ Financial Aid Office. Staff are expected to act in the best interest of students, maintain confidentiality, and comply with federal and institutional regulations.

Commitment to Ethical Standards

All staff must uphold the highest standards of integrity, honesty, and professionalism. ÐÓ°ÉÊÓÆµ endorses the National Association of Student Financial Aid Administrators (NASFAA) Statement of Ethical Principles and Code of Conduct.

Prohibited Conduct

The following actions are strictly prohibited:

  • Accepting gifts, payments, or anything of value from lenders, servicers, or guarantee agencies

  • Engaging in revenue-sharing arrangements with student loan providers

  • Accepting compensation for consulting or serving on lender advisory boards

  • Steering students to specific lenders or denying their choice of lender

  • Conflicts of interest in awarding, recommending, or processing financial aid

Professional Responsibilities

Staff must:

  • Treat students and families with courtesy, fairness, and respect

  • Protect the confidentiality of student information under FERPA

  • Provide accurate, unbiased, and timely information

  • Resolve conflicts of interest promptly and transparently

  • Avoid any behavior that creates the appearance of impropriety

  • Report any suspected acts of fraud or misrepresentation committed by students, parents, staff, or third parties in an effort to obtain Title IV funds. This includes falsified income, identity, or enrollment documents.

  • Suspected fraud must be reported to the Office of Inspector General (OIG) of the U.S. Department of Education and, when appropriate, to the college’s internal compliance, legal, or student conduct offices.

Training and Awareness

Financial Aid staff receive annual training on this code of conduct, FERPA regulations, and federal financial aid compliance. Supervisors are responsible for ensuring all staff are familiar with and adhere to this policy.

Violations and Consequences

Violations of the Professional Conduct Policy may result in disciplinary action, up to and including termination. Serious breaches involving federal aid compliance may be reported to regulatory agencies.

How This Policy Connects to Other Policies

This policy supports and is supported by:

  • FERPA and Security of Information Policy

  • Conflict of Interest Disclosures

  • Verification, Disbursement, and Student Interaction Policies

Need Help or Have Concerns?

If you have questions or concerns about ethical practices in the Financial Aid Office, please contact the Director of Financial Aid or Human Resources.

Private Loan Disclosure Policy

ÐÓ°ÉÊÓÆµ Financial Aid Office

Effective Date: July 1, 2025

Overview

ÐÓ°ÉÊÓÆµ is committed to ensuring transparency and informed decision-making for students considering private (non-federal) education loans. This policy outlines the required disclosures and student rights before a private loan may be certified by the Financial Aid Office.

Required Disclosures

Before the college certifies any private education loan, the following disclosures must be provided to the student by the lender and/or the college:

  • Loan interest rates, fees, and repayment terms

  • Comparison of federal versus private loan options

  • The right to reject or cancel the loan without penalty within the required timeframe

  • Total cost of the loan, including principal and interest

  • Eligibility to borrow under federal Title IV programs must be considered first

Self-Certification Form

The student must complete and submit a Private Education Loan Applicant Self- Certification Form before the loan can be certified. This form includes:

  • The student's cost of attendance (COA)

  • Estimated financial assistance (including grants, scholarships, and other aid)

  • The difference between COA and aid (i.e., the maximum private loan amount allowed)

Student Rights and Options

Students have the right to:

  • Choose any private lender and are not required to use a college-preferred lender

  • Decline or cancel a certified loan within the lender's cancellation period

  • Request help from the Financial Aid Office to understand loan terms and federal alternatives

Communication and Certification

All required disclosures are shared with the student electronically via their Delta College student email. Loan certifications will not be completed until the student has submitted the required self-certification and confirmed their understanding of the loan terms.

How This Policy Connects to Other Policies

This policy supports:

  • Awarding & Notification Policy (total financial aid package)

  • Cost of Attendance Policy (COA limits how much may be borrowed)

  • Professional Conduct Policy (staff must remain neutral and avoid conflicts with lenders)

Need Help?

Have questions about private loans? Contact the Financial Aid Office at finaid@deltacollege.edu or visit us during business hours.

Disbursement and Refund Policy

ÐÓ°ÉÊÓÆµ Financial Aid Office

Effective Date: July 1, 2025

Overview

This policy explains how and when financial aid is disbursed to eligible students at ÐÓ°ÉÊÓÆµ, and how Title IV credit balance refunds are processed in accordance with federal regulations.

Disbursement Requirements

Before any financial aid can be disbursed, students must:

  • Have a valid FAFSA on file and be eligible for Title IV aid

  • Complete the verification process (if selected)

  • Be enrolled in Title IV-eligible courses that count toward their program of study

  • Meet Satisfactory Academic Progress (SAP)

  • Complete all required authorizations and entrance counseling (for loans)

Disbursement Timing

ÐÓ°ÉÊÓÆµ begins disbursing financial aid during the first week of the term. Pell Grants are disbursed in at least two equal payments during the term. Direct Loans are disbursed in one payment during the term. Aid is disbursed in the following order:

  • Pell Grant

  • Cal Grant, SSCG, Chafee Grant (if applicable)

  • Scholarships

  • Federal Work-Study (FWS) – based on hours worked and paid monthly

  • Direct Loans – in one disbursement per term (30 day Delay)

Late Start and Modular Classes

Aid for late start and modular courses will be paid based on current enrollment status. However, Pell Grant, Cal Grant, and SSCG will be recalculated based on the Institutional or course census date. Students must be attending a minimum of 6 units for Direct Loans and meet all enrollment requirements by the Pell Recalculation Date.

Refunds and Credit Balances

When financial aid exceeds a student’s charges, a credit balance is created. Refunds are processed through BankMobile within 14 days of disbursement. Students may choose their refund preference with BankMobile (e.g., direct deposit or check).

Authorization to Hold Funds

Students may authorize the college to hold Title IV credit balances for future use. Without this authorization, refunds will be issued automatically. Authorizations are submitted via Student Forms or in person and may be canceled at any time.

How Students Are Notified

Disbursement and refund notifications are sent through:

  • Delta student email

  • Text messages (if opted-in)

  • MyDelta portal (Task List and Communications)

Related Policies

  • Return of Title IV Funds (R2T4) Policy

  • Student and Parent Authorizations Policy

  • Verification Policy

  • Satisfactory Academic Progress (SAP) Policy

Need Help?

Questions about disbursements or refunds? Contact the Financial Aid Office at finaid@deltacollege.edu or visit during business hours.

Packaging Policy

ÐÓ°ÉÊÓÆµ Financial Aid Office

Effective Date: July 1, 2025

Overview

ÐÓ°ÉÊÓÆµ uses a consistent and equitable process to package financial aid for eligible students. Packaging is based on a student’s financial need, enrollment status, and eligibility under federal and state rules.

Packaging Order

Financial aid is awarded in the following order based on eligibility:

  1. Federal Pell Grant

  2. Cal Grant (A, B, or C), SSCG, Chafee Grant (if eligible)

  3. Scholarships (institutional and external)

  4. Federal Work-Study (FWS)

  5. Federal Direct Subsidized Loan

  6. Federal Direct Unsubsidized Loan

  7. PLUS or Private Loans (upon request and certification)

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Note: Under the new provisions of the Big Beautiful Bill, Pell Grant eligibility is restricted by two new federal requirements:

  • Students with a Student Aid Index (SAI) greater than twice the Pell-eligible threshold are disqualified from receiving Pell Grant.

  • Pell Grant cannot be awarded if the student’s total grant aid from federal, state, institutional, or private sources already meets or exceeds the student’s Cost of Attendance (COA).

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These new Pell limitations must be considered first when packaging aid. If a student qualifies for state and institutional grants that meet or exceed their COA, Pell will be excluded from the financial aid package.

Eligibility and Calculations

Aid is packaged using the following:

  • Student Aid Index (SAI) from the FAFSA

  • Cost of Attendance (COA) for the academic year

  • Financial need = COA – SAI – other resources

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Total financial aid cannot exceed a student’s Cost of Attendance.

Enrollment Status and Fund Limits

Aid amounts vary depending on enrollment:

  • Full-time (12+ units): eligible for 100% of most aid

  • Less-than-full-time: aid prorated based on intensity

Students must be enrolled in at least 6 units for loans and FWS.

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New Requirement from the Big Beautiful Bill:

  • Federal Direct Loan amounts will now be prorated for terms in which a student is enrolled less than full time. This means students taking fewer than 12 units in a given term will receive a reduced loan disbursement amount proportional to their enrollment.

Late FAFSA Filers

Students who complete the FAFSA or required documents late may receive reduced aid depending on fund availability and enrollment timing. Pell Grants are awarded retroactively when eligible.

Overawards and Fund Adjustments

When a student’s aid exceeds their eligibility or COA, adjustments will be made to reduce or cancel certain aid types in the following order:

  1. Loans

  2. Work-Study

  3. Scholarships (if allowed)

  4. State aid (last, only if required)

Packaging is reviewed for conflicts, overawards, and adjustments based on Verification or other updates.

Related Policies

  • Cost of Attendance (COA) Policy

  • Student Eligibility Policy

  • Satisfactory Academic Progress (SAP) Policy

  • Disbursement and Refund Policy

  • Awarding and Notification Policy

Need Help?

If you have questions about your financial aid package, contact the Financial Aid Office at finaid@deltacollege.edu or visit us in person.

Federal Work-Study (FWS) Policy

ÐÓ°ÉÊÓÆµ Financial Aid Office

Effective Date: July 1, 2025

Overview

Federal Work-Study (FWS) is a need-based program that provides part-time employment opportunities to eligible students. The program is designed to help students earn money to assist with educational expenses while gaining valuable work experience.

Student Eligibility Requirements

To be eligible for FWS at ÐÓ°ÉÊÓÆµ, students must:

  • Complete the FAFSA and demonstrate financial need

  • Be enrolled in at least 6 Title IV-eligible units

  • Maintain Satisfactory Academic Progress (SAP)

  • Not exceed their allocated FWS earnings limit

  • Accept their FWS offer in their MyDelta portal (if awarded)

Application and Hiring Process

Students interested in FWS must:

  • Submit a Federal Work-Study interest form (if not automatically awarded)

  • Complete onboarding documents via the college’s HR system

  • Interview and be selected for an approved FWS position

  • Complete a Work-Study Agreement and orientation before beginning work

Work Hours and Job Placement

FWS jobs are placed in various on-campus departments and approved off-campus non- profit partners. Students may not exceed 20 hours per week while classes are in session and must follow their assigned work schedule. During breaks students will not be allowed to work more than 20 hours. Students are not permitted to work during scheduled class times unless notification of class cancellation is submitted prior to working. Placement is based on availability, student skills, and academic schedule.

Timesheet and Payroll Procedures

Students must:

  • Submit weekly timesheets, signed by their supervisor

  • Track hours accurately and report only actual time worked

  • Be paid by the college through its payroll system

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FWS earnings do not count against a student’s SAI on the next year’s FAFSA.

Supervisor Responsibilities

Supervisors must:

  • Ensure students receive proper job training

  • Monitor attendance and performance

  • Approve paper timesheets weekly and submit them to the Director of Financial Aid

  • Ensure job duties support educational or community service objectives

Related Policies

  • Satisfactory Academic Progress (SAP) Policy

  • Packaging Policy

  • Disbursement and Refund Policy

  • Student Eligibility Policy

Need Help?

Have questions about Work-Study? Contact the Financial Aid Office at finaid@deltacollege.edu or stop by during business hours.

Loan Default Management Plan

ÐÓ°ÉÊÓÆµ Financial Aid Office

Effective Date: July 1, 2025

Overview

ÐÓ°ÉÊÓÆµ is committed to reducing student loan default rates by promoting financial literacy, early intervention, and personalized support. This plan outlines the proactive steps taken to support students in successful loan repayment and avoid default.

Use of Student Connections Borrower Connect

ÐÓ°ÉÊÓÆµ uses Student Connections 'Borrower Connect' to communicate with borrowers throughout the loan lifecycle. Borrower Connect is used to:

  • Send reminders about repayment start dates

  • Offer support to delinquent borrowers

  • Share resources about deferment, forbearance, and income-driven repayment plans

Entrance and Exit Counseling

All first-time Direct Loan borrowers must complete online Entrance Counseling before receiving funds. Exit Counseling is required when a student drops below half-time, graduates, or withdraws. These sessions cover:

  • Borrower rights and responsibilities

  • Repayment plan options

  • Loan servicer contact information

  • Strategies to avoid delinquency and default

Early Intervention and Communication

The Financial Aid Office monitors NSLDS to identify at-risk borrowers and proactively communicates with them. Students nearing or entering repayment are contacted through:

  • Student email

  • Text messaging

  • Borrower Connect outreach

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Resources are shared to guide students toward successful repayment and loan servicer contact.

Collaboration with Loan Servicers

The college encourages students to keep updated contact information with their loan servicer and stay in communication. Borrowers are referred to their servicer for questions about payment plans, deferment, or consolidation.

Financial Literacy Outreach

Students receive financial wellness materials during orientation and throughout the year. Topics include:

  • Budgeting and savings

  • Understanding credit

  • Managing student loan repayment

  • Avoiding overborrowing

Related Policies

  • Student Eligibility Policy

  • Disbursement and Refund Policy

  • Professional Conduct Policy

  • Verification Policy

Need Help?

Have questions about loan repayment or default prevention? Contact the Financial Aid Office at finaid@deltacollege.edu.

NSLDS Reporting and Enrollment Monitoring Policy

ÐÓ°ÉÊÓÆµ Financial Aid Office

Effective Date: July 1, 2025

Overview

ÐÓ°ÉÊÓÆµ is required to report accurate and timely student enrollment data to the National Student Loan Data System (NSLDS). This ensures compliance with federal regulations and supports loan servicing, deferments, and eligibility determinations.

Reporting Requirements

Enrollment data must be reported to NSLDS at least every 60 days. ÐÓ°ÉÊÓÆµ uses the National Student Clearinghouse (NSC) to transmit enrollment data on behalf of the college.

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The college must report changes in a student’s status, including:

  • Graduation or program completion

  • Withdrawal or drop below half-time enrollment

  • Leave of absence or enrollment in a different program

  • Return to enrollment after withdrawal

How We Report Data

ÐÓ°ÉÊÓÆµ transmits enrollment records to the National Student Clearinghouse, who in turn provides data to NSLDS. Data is verified internally prior to submission to ensure accuracy and completeness.

Corrections and Monitoring

Financial Aid and Admissions staff regularly monitor and reconcile enrollment data to ensure accuracy. Corrections are submitted as needed when discrepancies or errors are identified. Students are also encouraged to check their NSLDS record at studentaid.gov.

Why This Matters

Accurate reporting protects students by:

  • Ensuring proper deferment or repayment status

  • Preventing premature loan repayment or default

  • Supporting transfer monitoring between institutions

  • Complying with federal requirements for Title IV aid

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Students who need to submit in-school deferment or forbearance forms must deliver those documents directly to the Admissions & Records Office for certification of enrollment status.

Related Policies

  • Student Eligibility Policy

  • Loan Default Management Plan

  • Disbursement and Refund Policy

Need Help?

Questions about your enrollment reporting? Contact the Financial Aid Office at finaid@deltacollege.edu or Admissions and Records.

Record Retention and Audit Preparation Policy

ÐÓ°ÉÊÓÆµ Financial Aid Office

Effective Date: July 1, 2025

Overview

ÐÓ°ÉÊÓÆµ maintains financial aid records in accordance with federal regulations outlined in 34 CFR § 668.24. This policy ensures that required records are retained for compliance, audit, and program review purposes.

Required Retention Periods

The following retention periods apply to financial aid records:

  • FAFSA and ISIR transaction records: 3 years after the end of the award year

  • Verification documents: 3 years after the end of the award year

  • Pell, FSEOG, and FWS payment records: 3 years after the end of the award year

  • Direct Loan records: 3 years after the end of the award year in which the student last attended

  • Fiscal records (fund draws, reconciliations): 5 years from the end of the award year

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Records related to active or unresolved audits or legal actions will be retained until those matters are fully closed, even if longer than the standard retention period.

Formats and Storage Methods

Records may be maintained in paper, electronic, scanned, or imaged formats, as long as they are accurate, complete, and accessible for federal review. The college uses secure systems such as:

  • Campus Logic Student Forms

  • PeopleSoft (MyDelta)

  • AwardSpring

  • Internal network storage and document imaging systems

Audit and Program Review Preparation

The Financial Aid Office regularly reviews file documentation to ensure readiness for audits or program reviews by:

  • Conducting periodic internal audits and reconciliations

  • Ensuring complete documentation is collected and stored

  • Preparing folders in electronic and physical formats as needed

  • Coordinating with Business Services and IT to retrieve data for auditors

Access and Oversight

Access to financial aid records is limited to authorized personnel. Systems are protected by user authentication, audit logs, and secure storage protocols. Staff receive regular training on document handling and data retention compliance.

Related Policies

  • Security of Information Policy

  • Verification Policy

  • Disbursement and Refund Policy

  • Professional Conduct Policy

Need Help?

Questions about records or audits? Contact the Financial Aid Office or the Office of Business Services.

Unaccompanied Homeless Youth (UHY) Policy

ÐÓ°ÉÊÓÆµ Financial Aid Office

Effective Date: July 1, 2025

Overview

ÐÓ°ÉÊÓÆµ supports students who are experiencing homelessness or living without the support of a parent or legal guardian. This policy explains how the college determines eligibility for Unaccompanied Homeless Youth (UHY) status for financial aid purposes.

Definition of Unaccompanied Homeless Youth

A student is considered an unaccompanied homeless youth if they:

  • Are under the age of 24

  • Lack fixed, regular, and adequate housing

  • Are not in the physical custody of a parent or guardian

This definition includes students living in shelters, cars, transitional housing, or temporarily with others due to hardship.

Acceptable Documentation

To qualify for UHY status, students must provide one of the following:

  • A determination letter from a high school McKinney-Vento liaison

  • A letter from a homeless shelter or transitional housing program

  • A determination from a U.S. Department of Housing and Urban Development (HUD)- funded program

  • A financial aid administrator determination based on a written statement and supporting evidence

Administrator Review and Professional Judgment

If documentation is not available from the above sources, a Financial Aid Administrator may make an independent determination of UHY status. This will be done using Professional Judgment based on the student’s written statement and any third-party corroboration available. Each case is reviewed individually and documented in the student’s file.

FAFSA and Dependency Status

Students determined to meet the UHY criteria are considered independent for FAFSA purposes. They are not required to provide parent information. This status must be re- evaluated each academic year.

How to Submit Documentation

Students can submit documentation through the Campus Logic Student Forms system or in person at the Financial Aid Office. All records are kept confidential and reviewed by trained staff.

Related Policies

  • Dependency Override Policy

  • Professional Judgment Policy

  • Student Eligibility Policy

  • Verification Policy

Need Help?

If you are experiencing homelessness or housing instability, please contact the Financial Aid Office at finaid@deltacollege.edu or speak with a counselor.

Misrepresentation and Consumer Information Compliance Policy

ÐÓ°ÉÊÓÆµ Financial Aid Office

Effective Date: July 1, 2025

Overview

ÐÓ°ÉÊÓÆµ is committed to providing clear, accurate, and complete information to students, families, and the public. This policy outlines how the college complies with federal regulations that prohibit misrepresentation and require annual consumer information disclosures.

Definition of Misrepresentation

According to 34 CFR § 668.71, misrepresentation includes any false, erroneous, or misleading statement made by the institution, its staff, or its partners. Statements are considered misleading if they have the likelihood or tendency to deceive.

Topics Covered

Misrepresentation is prohibited in all forms (oral, written, or visual) regarding:

  • The nature of academic programs, including course content, transferability, or required attendance

  • Financial charges, including tuition, fees, refund policies, and available financial aid

  • Employability of graduates, job placement services, or salary expectations

  • Institutional accreditation or approval

  • Admission requirements and transfer credit policies

Review of Published Materials

The Financial Aid Office, Public Information Office, and relevant departments review and update public-facing content each year. This includes the college catalog, website, student handbook, and marketing materials. Staff are trained to ensure no misleading or unsupported claims are made.

Annual Notice to Students

ÐÓ°ÉÊÓÆµ complies with federal requirements to disclose key consumer information annually. This includes financial aid availability, costs, accreditation, academic programs, graduation rates, and more. The information is provided to all enrolled students via email and is posted at www.deltacollege.edu/consumerinfo.

Related Policies

  • Professional Conduct Policy

  • Disbursement and Refund Policy

  • Loan Default Management Plan

  • Awarding and Notification Policy

Need Help?

If you have questions about published information or disclosures, contact the Financial Aid Office or Public Information Office at Delta College.

Financial Literacy and Debt Counseling Policy

ÐÓ°ÉÊÓÆµ Financial Aid Office

Effective Date: July 1, 2025

Overview

ÐÓ°ÉÊÓÆµ is committed to equipping students with the knowledge and tools needed to make informed financial decisions, reduce debt, and successfully manage repayment. This policy outlines the financial literacy and debt counseling resources provided to support student success.

Financial Literacy Education

The college provides financial literacy education through workshops, online resources, and outreach events. Topics include:

  • Budgeting and money management

  • Credit and student loan awareness

  • Understanding your cost of attendance and financial aid

  • Setting financial goals and avoiding overborrowing

Entrance and Exit Counseling

Federal regulations require:

  • **Entrance Counseling** for first-time Direct Loan borrowers, before loan funds are disbursed

  • **Exit Counseling** for borrowers who withdraw, graduate, or drop below half-time enrollment

Counseling is completed online at studentaid.gov and includes rights, responsibilities, repayment options, and consequences of default.

Borrower Connect and Outreach

Delta College uses Student Connections' Borrower Connect platform to send personalized communications and reminders about loan repayment. Targeted outreach is provided to:

  • First-time student loan borrowers

  • Students nearing graduation or transfer

  • Students with at-risk repayment behavior (via NSLDS monitoring)

Support for Special Populations

Students receiving Professional Judgment, Dependency Override, or returning to school after default receive individualized financial aid advising to help reduce borrowing and promote financial wellness.

Related Policies

  • Loan Default Management Plan

  • Student Eligibility Policy

  • Professional Judgment Policy

  • Disbursement and Refund Policy

Need Help?

For help understanding loans, budgeting, or debt management, contact the Financial Aid Office at finaid@deltacollege.edu or visit our workshops.

Professional Licensure Disclosure Policy

ÐÓ°ÉÊÓÆµ Financial Aid Office

Effective Date: July 1, 2025

Overview

ÐÓ°ÉÊÓÆµ complies with federal disclosure requirements related to academic programs that lead to professional licensure or certification. This policy ensures students are informed whether their program meets educational requirements for licensure in their state of residence.

Federal Requirements

Under 34 CFR § 668.43(a)(5)(v) and (c), the college must disclose:

  • Whether a program meets educational requirements for professional licensure in the state where the student resides

  • If the program does not meet those requirements

  • If the college has not made a determination

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These disclosures must be publicly available and individually provided to out-of-state students prior to enrollment.

Programs Requiring Disclosure

Disclosures apply to programs such as:

  • Nursing (RN)

  • Cosmetology

  • Teacher Education/Preparation

  • HVAC Certification

  • Law Enforcement and EMT programs

Each department is responsible for verifying licensure alignment annually with each U.S. state and territory.

How Disclosures Are Communicated

ÐÓ°ÉÊÓÆµ posts licensure disclosures on its public website at

Individual notices are sent via student email for programs that do not meet or have not been determined to meet requirements in the student’s home state.

Institutional Oversight

Academic departments collaborate with the Office of Instruction and Financial Aid to maintain updated disclosures. Updates are reviewed each academic year and before program changes are implemented.

Related Policies

  • Misrepresentation and Consumer Information Compliance Policy

  • Cost of Attendance Policy

  • Awarding and Notification Policy

Need Help?

If you have questions about licensure disclosures or your program’s eligibility in your state, please contact your program coordinator or the Financial Aid Office.

FWS Community Service and Reading Tutor Policy

ÐÓ°ÉÊÓÆµ Financial Aid Office

Effective Date: July 1, 2025

Overview

As part of its participation in the Federal Work-Study (FWS) Program, ÐÓ°ÉÊÓÆµ is committed to allocating a portion of FWS funds to positions that support community service and improve reading skills among children. This policy explains how the college meets this requirement.

Federal Requirement

In accordance with federal law, at least 7% of the college’s total annual FWS allocation must be used to fund:

  • Community service positions

  • Reading tutor or family literacy jobs

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These positions must be open to students who meet FWS eligibility and must benefit the public interest.

Eligible Positions

Community service roles may include:

  • Tutoring in reading and literacy (K–12 or early childhood)

  • Mentoring youth or supporting after-school programs

  • Assisting in nonprofit organizations or health clinics

  • Family services and civic engagement

Positions must be approved by the Financial Aid Office and align with educational and service objectives.

Placement and Monitoring

The Financial Aid Office works with campus and community partners to identify qualifying positions. All FWS community service jobs are monitored to ensure compliance with:

  • Work hour limits

  • Job training and supervision

  • FWS budget tracking and reporting

Employer Participation

Off-campus employers must:

  • Submit an FWS Community Service partnership request

  • Provide a job description and supervisor contact

  • Sign an agreement outlining responsibilities

  • Undergo annual renewal and compliance checks

Related Policies

  • Federal Work-Study Policy

  • Packaging Policy

  • Disbursement and Refund Policy

  • Professional Conduct Policy

Need Help?

Interested in community service FWS positions or becoming a partner site? Contact the Financial Aid Office at finaid@deltacollege.edu.